Frequently Asked Questions

Email [email protected] for payroll and mileage questions.

• Your pay period covers every shift you work from Sunday through Saturday. An overnight shift that starts Saturday night ends at midnight Saturday, and the hours after midnight fall into the new pay period that starts Sunday.
• You are paid the following Friday, every Friday.
• If you drive clients in your own car, email your mileage to [email protected].
• Send mileage to the correct email and do not call the office repeatedly to follow up. The payroll team replies in order of priority.
• Use the Viventium app to view paystubs, check your sick time balance, and submit time to use your sick time.

All open shifts are posted in the AlayaCare app.

• Open shifts are posted in the AlayaCare app on the offers / open board.
• Find the open offers and give a shift a thumbs up if you are interested.
• A CSM or CalAIM scheduler will follow up with you if they are going to add you to the shift.
• You do not need to call the office repeatedly asking for shifts. The scheduler sees your interest in the app.

Coast Care does not have a set location for TB tests. Finding a TB test location is something you arrange yourself. Any clinic, pharmacy, or urgent care that offers TB testing is fine, as long as you provide the results to the office.

Caregiver respite services through Molina's Community Supports benefit.

1. 1Contact your treating healthcare provider. Tell the office that you are requesting caregiver respite services through Molina's Community Supports benefit.
2. 2Take the full package to the office. It includes a page for your provider, a fax cover, and the Molina referral form.
3. 3Explain the help you need: what help you need with daily activities, why your main caregiver needs a break, and what may happen if caregiver help is not available.
4. 4Ask the office to fax the request. The complete referral form and supporting records must be faxed to Molina at (833) 305-3130.
5. 5Follow up. Ask the office for the date the fax was sent, then tell Coast Care so we can track your referral. Call the Member Services number on your Molina ID card if you need to confirm Molina received the request.

Personal care and homemaker services through Molina's Community Supports benefit.

1. 1Contact your treating healthcare provider. Tell the office that you are requesting personal care and homemaker services through Molina's Community Supports benefit.
2. 2Take the full package to the office. It includes a page for your provider, a fax cover, and the Molina referral form.
3. 3Explain the help you need: what daily activities you cannot safely do alone, what help you need, and what may happen if caregiver help is not available.
4. 4Ask the office to fax the request. The complete referral form and supporting records must be faxed to Molina at (833) 305-3130.
5. 5Follow up. Ask the office for the date the fax was sent, then tell Coast Care so we can track your referral. Call the Member Services number on your Molina ID card if you need to confirm Molina received the request.